Last updated November 2026 · SheHaven Limited · United Kingdom
SheHaven is a safety companion, not an emergency service. If you are in immediate danger call 999. Sisters help sisters, but only the emergency services can send help.
Who these terms are between
These terms are the agreement between you and SheHaven Limited. By creating an account, or by continuing to use the app, you accept them. If you do not accept them, please stop using SheHaven and delete your account.
Who can join
SheHaven is strictly for women aged 18 and over. Every member is gently verified by our team with a short live video check; we do not ask for ID documents. Verified members may share Sister Invites (Basic: 3 per week; Pro: unlimited) with women they know personally, and each invited woman still completes the video check. You are responsible for who you invite. Verification confirms a member is a woman aged 18+ — it does not vouch for anyone's character or intentions. We may ask for a fresh check at any time, for example after a report or a sign-in on a new device; community features may pause until it is done, but Sister Signal, Monitor Me and 999 are never blocked. You must give accurate details, use one account only, and never let anyone else use your account.
Zero tolerance. SheHaven strictly prohibits any child sexual abuse material (CSAM) or child sexual exploitation and abuse (CSAE). This applies to everything on the platform, including profiles, photos, messages, group chats, reviews, venue listings, shared links and any other content. There are no exceptions, no warnings for a first breach and no negotiation. Any account involved in CSAM or CSAE is removed immediately and the person behind it is permanently barred from the community.
Reporting in the app and by email. If you see anything that concerns you — a member who appears to be under 18, sexual or suggestive content involving a child, grooming, requests for images, an adult targeting a minor, or any other child safety concern — report it straight away. Use the in-app report and feedback tools, or email shehavenapp@gmail.com. Every child safety report is treated as the highest priority: it is escalated to our safety and compliance team immediately, investigated without waiting for other moderation work, and the account involved can be suspended while we check it.
Legal compliance and reporting to authorities. SheHaven complies with all applicable regional and international child safety laws, including UK law (the Online Safety Act 2023, the Protection of Children Act and the Sexual Offences Act) and, where relevant, US federal law including 18 U.S.C. § 2258A. We have no tolerance for illegal content and we do not keep it quiet: any suspected CSAM, CSAE or other illegal child sexual exploitation material is reported without delay to law enforcement and to the appropriate reporting authorities, such as the National Center for Missing & Exploited Children (NCMEC) in the United States and the relevant police force or child protection agency in the jurisdiction where the content or the person is located. Where we are lawfully able to do so, we preserve the relevant evidence and account records so it can be handed to investigators, and we cooperate fully with any police or safeguarding enquiry.
Contact for child safety. Our designated safety and compliance contact for anything relating to child safety, CSAM, CSAE or safeguarding is shehavenapp@gmail.com. Please write to that address with as much detail as you can (who, where in the app, when, and any screenshots you still have). If a child is in immediate danger, call your local emergency number (999 in the UK) first — do not wait for us to reply.
Mandatory safety awareness & orientation
Before the app unlocks, every sister completes a short safety awareness guide and ticks the acknowledgement that SheHaven is not a replacement for 999. This applies to everyone, including sisters who joined before the guide existed — it takes about a minute.
This is awareness and orientation only. SheHaven gives you information about the app, the community rules and your boundaries as a volunteer. We do not teach, and do not claim to teach, self-defence, conflict handling, physical intervention, first aid or any security or emergency-response skill, and completing it confers no qualification, competence or authority to intervene.
Any decision to respond to another member's Sister Signal is made entirely voluntarily, of your own free will and at your own risk. You are not an employee, agent, emergency responder or security provider of SheHaven, and we do not employ, direct, supervise or dispatch responders. Each time you confirm the responder notice, your acknowledgement and its timestamp are recorded in our safety compliance log.
You must never volunteer to respond to a Sister Signal if you have consumed alcohol or drugs, or are otherwise impaired. Alcohol and drugs create a false sense of confidence in your own capabilities and materially reduce your judgement, awareness and reaction times. Responding while impaired is a breach of these terms and is entirely at your own risk.
We keep a record of your completion on your account (the date, the version of the awareness guide and your acknowledgement) and you can download your record of safety awareness from your profile at any time. If we materially change how the safety features work, we may publish a new version and ask you to complete it once more.
Not an emergency service
Sister Signals, Monitor Me, live tracking and Safe Haven suggestions are community tools. They depend on your phone, your battery, your signal and on other sisters being available. We do not promise that any signal will be seen, answered or answered in time. Always call 999 first in an emergency.
Using Sister Signal, Monitor Me and Safe Havens
Only raise a Sister Signal when you genuinely feel unsafe. Practice mode exists so you can rehearse without alerting anyone.
Deliberate false alarms, prank signals or repeated misuse will result in the account being removed.
Safe Haven suggestions are best-effort. Opening hours, staffing and willingness to help can change without notice.
If you respond to another sister's signal you do so voluntarily and at your own risk. Never put yourself in danger.
Meeting people and adding friends
Sisters can only be added by scanning each other's QR code in person. You decide who to swap codes with, who to share your location with and who to meet. SheHaven cannot guarantee the safety, honesty or intentions of any member, even a verified one.
Your conduct
Be kind. Harassment, hate speech, racism, homophobia, transphobia, sexual harassment, stalking, threats, intimidation, impersonation or joining under false pretences — in reviews, chat or groups — results in removal of the content and immediate, permanent deletion of the account. If you are a paying Pro member, your subscription ends immediately and no full or partial refund is given. Any sister can report or block another from a chat. Because chats are end-to-end encrypted, we review the reason and description the reporter gives us, not the messages. SheHaven does not report crimes to the police on anyone's behalf: if behaviour may be illegal, report it yourself — 999 in an emergency, otherwise 101 or your local police online. Do not post anyone else's personal information, and do not use SheHaven for commercial promotion without our written agreement.
Venue ratings, reviews and moderation
Venue information is rated and contributed by sisters. Ratings are the opinion of the individual who left them and SheHaven does not endorse any venue, business or location. We may edit, hide or remove content, and we may correct or remove venue listings, to keep the directory accurate and the community safe.
Bookings and third parties
Bookings, reservations, pricing and availability are handled entirely by venues or third-party providers. When you tap a booking link you leave SheHaven and their terms apply. We are not a party to that booking and are not responsible for it. Maps, transport data and crime insights come from third-party sources and may be incomplete or out of date.
Sister Pro subscription
Sister Pro is £4.99 per month, billed monthly through Stripe, and renews automatically until you cancel. You can cancel at any time from your profile; cancellation stops the next payment and your Pro features continue until the end of the period you have already paid for. We do not pro-rate part months. If we change the price we will tell you before the change takes effect. Statutory cancellation rights, where they apply, are unaffected.
Availability and changes
We work hard to keep SheHaven running, but we cannot promise uninterrupted service. Features may change, be added or be withdrawn as the app evolves. We may suspend or end access to an account that breaks these terms or puts other sisters at risk.
Your account and ending it
You can delete your account at any time from your profile. Deletion removes your profile, friendships, alerts, encrypted photos, group memberships, push tokens and your Stripe customer link, as described in our Privacy Policy.
Limitation of liability
SheHaven is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SheHaven Limited is not liable for any loss, injury or harm arising from your use of the app, from any interaction with venues, friends or other members, or from any failure or delay of a signal, notification or location update. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Changes to these terms
We may update these terms as SheHaven grows. The "Last updated" date at the top will change, and for material changes we will let affected members know by email or in the app.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless the law of your home country gives you the right to bring a claim locally.
Contact
Questions, complaints or disputes: please use the contact form and we will reply as quickly as we can.